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Privacy Policy

Effective Date: 2023-10-02

At TFS Souq, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services. By accessing or using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following information:

  • Name: We may collect your name when you register on our website or place an order.
  • Email Address: We collect your email address to communicate with you regarding your orders, promotions, and updates.
  • Mobile Number: We may collect your mobile number to send you order updates and confirmations via SMS.
  • Address: We collect your shipping and billing address to facilitate the delivery of your orders.
  • Website Analytics: We use tools such as Google Analytics to gather information about your browsing behaviour and preferences.
  • Facebook Pixel: We may use Facebook Pixel to track your interaction with our website and serve you relevant advertisements on Facebook.
  • Hotjar: We use Hotjar to collect data on your website usage, including mouse movements, clicks, and form submissions, to enhance your user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and fulfilling your orders.
  • Sending order confirmations, updates, and shipping notifications.
  • Improving our website’s functionality, content, and user experience.
  • Analysing website traffic and user behaviour through analytics tools.
  • Personalizing your experience and providing tailored advertisements.
  • Ensuring compliance with legal and regulatory requirements.

3. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

4. Your Data Rights

  • Access and Correction: You have the right to access and correct your personal information held by us.
  • Data Deletion: You can contact us at [Contact Email] or [Contact Phone Number] to request the deletion of your data from our website. We will comply with such requests promptly, subject to applicable laws and regulations.

5. Third-Party Links and Cookies

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We also use cookies to enhance your browsing experience. You can control and manage cookies through your browser settings.

6. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our data practices or for other operational, legal, or regulatory reasons. Any such changes will be posted on this page, and the date of the last update will be indicated at the top.

7. Contact Us

If you have any questions or concerns regarding our Privacy Policy or the data we hold about you, please contact us at:

Thank you for trusting TFS Souq with your personal information. Your privacy is important to us, and we are committed to safeguarding your data while providing you with an exceptional online shopping experience.