At TFS Souq, we are committed to providing you with a seamless and efficient delivery experience. Please read the following delivery terms to understand how we handle the shipping and delivery of your orders.
1. Delivery Areas
We offer delivery services within Qatar. Please note that delivery to certain far-off regions may take longer due to logistical constraints.
2. Delivery Timeframes
We strive to fulfill and deliver your orders promptly. In most cases, your order will be delivered within 48 hours from the date of purchase. However, delivery times may vary based on your location and product availability.
3. Delivery Charges
The delivery charges for your order will be calculated and displayed during the checkout process. These charges may vary depending on your location and the size or weight of the items you have ordered.
4. Delivery Process
Once your order is placed and payment is confirmed, our team will process and prepare your items for shipment. You will receive an order confirmation email with the details of your purchase.
Our designated courier or delivery partners will handle the transportation of your order to your specified delivery address. You will be notified of the expected delivery date and any relevant tracking information.
5. Delivery Confirmation
Upon successful delivery, you will receive a delivery confirmation notification. It is essential to provide accurate contact information to ensure a smooth delivery process.
6. Unsuccessful Deliveries
In the event that our delivery partners are unable to complete the delivery due to reasons such as an incorrect address or unavailability of the recipient, we will make reasonable attempts to contact you and reschedule the delivery. Additional charges may apply for rescheduled deliveries.
7. Inspection upon Delivery
Upon receiving your order, we recommend inspecting the delivered items for any visible damage or discrepancies. If you notice any issues, please report them to our delivery personnel or contact our customer service team as soon as possible.
8. Contact Information
If you have any questions or concerns regarding the delivery of your order, please feel free to contact our customer service team at:
- Email: [email protected]
- Phone: +974 7722 1606 / +974 4464 9260
We value your satisfaction and aim to provide you with a reliable and efficient delivery service. Your trust in TFS Souq is greatly appreciated, and we look forward to serving you.